0800 805 950
+64 4 915 0400 (from overseas)

We record all inbound and outbound calls.


Postal address

Freepost 218002
PO Box 25327
Wellington 6140

Physical address

Level 5
Huddart Parker Building
1 Post Office Square
Wellington 6011

We are currently only accepting visitors by appointment. Please contact us at to make an appointment.

Media enquiries

Contact: Nicola Sladden, Banking Ombudsman
021 808 059

Special assistance

We can help you make a complaint if you have an impairment or speak another language.

Complaints about our service

See this page for information on complaints about our service.

Useful links

See this page for a list of other useful websites.